General conditions of booking in Caldea
HomeTerms & Conditions

CHILDREN SPA GENERAL TERMS AND CONDITIONS (floor 1)
• (4) The Classic access Infant admission only permits access to the Children Spa for a maximum period of 3 hours.
• Only children aged 3 to 8 are permitted. Children will be monitored by qualified supervisors while their parents enjoy the other aquatic facilities.
• Only 3- and 4-year-old can access the Children Spa area; from age 5 and upwards, children will have access to all the Classic access facilities.
• Admissions: 1 adult per every 2 children. Minimum height to access: 95 cm.
• A Passport, ID or family record book must be shown to prove the ages of all children.

PLUS ACCESS GENERAL TERMS AND CONDITIONS (floor 1)
• Admissions from 12 years old. It is necessary to present a document proving age.
• Access for Classic access customers with admission + a massage reservation of at least 20 minutes or promotions which include it.

PREMIUM ACCESS GENERAL TERMS AND CONDITIONS (floor 1)
• Entry forbidden to persons under the age of 16. ID must be presented as proof of age for children between 5 and 18 years old. All admissions to Premium access include the following services: access to all thermal facilities in Premium access, Classic access and Plus access; loan of swimwear: towel, robe and flip flops; and access to activities and workshops.
• Morning, afternoon and evening admissions to Premium access allow visitors to stay in the centre for a period of 4 hours maximum, except Premium access admissions during the Classic access closure, which allow access for a maximum of 3 hours.
• (6) Morning admissions are valid from 10 a.m. to 14.45 p.m.
• (7) Premium access afternoon admission is valid between 3.00 p.m. and 7.45 p.m. on days when the centre closes at 11.59 p.m. On days when the centre closes at 10.00 p.m., it is valid from 3.00 p.m. until closing time.
• (8) Premium access night admission + cocktail is valid from 7.30 p.m. on days when the centre closes at 11:59 p.m.
• Multi-day passes are personal and non-transferable.
• (9) 4-hour admission + massage: the client can remain in the centre for 5 hours, including the treatment time.
• (10) The package with dining in the Blu Restaurant includes a 3-hour morning or afternoon admission to Premium access + set menu (1st course + 2nd course + desserts, drinks not included). Prices according to the Blu Restaurant calendar, not valid on: 24/12, 25/12 and 31/12/2024 and during the closure of Premium access.

USE OF THE FACILITIES AND ADMISSION
* Showering with soap, and tying up hair before entering the spa is compulsory.
* It is totally forbidden to run in the centre; jump into pools and/or dive into the water.
* Use the ladders to enter and exit the lagoons and thermal baths.
* Enter with open wounds, casts or bandages are not allowed to enter the spa.
* Swimwear made from special waterproof fabric is allowed. Outdoor flip-flops may not be worn.

THERMAL SPA GENERAL TERMS AND CONDITIONS
All published prices include indirect taxes.
Caldea reserves the right to modify the general terms and conditions of sale, the rates and the calendar without prior notice. 
Payment methods: show original voucher for exclusive admission to Caldea and pay according to the contract. If no contract is in place, payment must be made in advance at least 2 business days prior to arrival. For further information, contact the Booking Office. All reservations need to be made
directly through our website www.caldea.com or through Caldea’s Booking Office.
Caldea reserves the right to review the rates and calendar as of 01/10/24 or with 10 days’ notice

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